Refund Policy
At Leo's Prints LLC, we take pride in creating high-quality 3D printed products. If there is an issue with your order, we're here to help.
Returns & Refunds
Due to the custom nature of many of our products, we do not accept returns or offer refunds for:
- Change of mind
- Incorrect color selection
- Minor layer lies or slight surface imperfections that are normal characteristics of the 3D printing process
- Color variations caused by differences in screen displays or filament batches
Damaged or Defective Items
If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Once reviewed, we may offer one of the following at our discretion:
- A replacement item
- A refund
- Store credit
Cancellations
Orders may be canceled only if production has not yet begun. Once printing has started, the order cannot be canceled because each item is made specifically for your order.
Lost Packages
If your package is marked as delivered by the shipping carrier but cannot be located, please contact the shipping carrier first. While we do our best to assist, we are not responsible for packages that are lost or stolen after they have been marked as delivered.
Contact Us
If you have any questions or concerns about your order, please reach out to us as soon as possible. We are committed to making things right whenever we can. You can contact us by using the "contact" option at the top of your screen or can send us an email to lcornelison@leosprintsllc.com.
Thank you for supporting Leo's Prints LLC!